Now Hiring - Call Center Clerk in Chicago, IL

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Call Center Clerk to join our Operations team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Call Center Clerk – Government Accounts

The Call Center Clerk will provide administrative support to the operations of the call center.

Schedule: 8:00am to 5:00pm Monday through Friday

Salary: $18.00/hour

Location: Our office at 111 W. Jackson Blvd, Chicago, IL 60604

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical and Dental insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Provide administrative support to the operations of the call center
• Send professional emails, faxes, and handwritten letters to internal and external customers and clients
• Accurately enter operations data and document customer account information
• Complete legal forms and process time-sensitive, confidential information
• File, fax, scan and perform other basic office functions
• Update business information in the CUBS (Columbia Ultimate Business Systems) collections system
• Create and process reports using MS Office (primarily MS Word and MS Excel)

WHAT YOU MUST POSSESS

Must Have:

• 1 year of experience in administrative support
• Must have experience with Microsoft Office Suite, including Word, Excel, and Teams
• Excellent, professional customer service skills and communication style
• Typing speed of at least 40 wpm
• Must be personally motivated and goal-driven
• Must be able to work in a fast-paced environment

Nice To Have:

• Experience in a call center environment (especially in collections, sales, or marketing) is preferred
• Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus!
• Experience with government clients and accounts!
• Familiarity with the FDCPA and HIPAA preferred

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal law.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60604: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person